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Operations Analyst Rensselaer, NY 
Posted:  6/24/2019
Category:  Analyst
Job Type:  Temp to Perm
Minimum Experience:  2
Required Education:  BS/BA Degree
Job Description

Tidal is looking for its next passionate, experienced, self-motivated, Operations Analyst to join our team as we continue to partner with GDIT and New York State of Health (NYSoH) to provide comprehensive health coverage to more than 4.3 million New Yorkers. Our team provides NYS with innovative and agile health benefit exchange (HBE) solutions that deliver the functionality required to comply by the Patient Protection and Affordable Care Act and provide the flexibility needed to easily scale up to support future requirements.
You’ll join our talented Architecture Team. Our project is a large scale Java web services environment. It is a three-tiered application (web, application, and database server) with multiple levels of security between each tier.
We are looking for people who want to make an positive impact to the project.
Job Description:
    •Support a variety of operational functions in a 24/7/365 high availability client environment including scheduling, monitoring, troubleshooting and triage.

    •Review Production log files, validate batch processes, and triage operational incidents

    •Work closely with other talented teams for task definition, clear delivery deadlines, and problem resolution

    •Automate operational, monitoring & alerting functions. Create & maintain system documentation.

    •Validate and analyze report data.  Execute SQL queries

    •Support continuous improvement. Develop and suggest alternative approaches to problem resolution. Assist in resolving production support issues.

    •Bachelor’s degree in Computer Science, Management Information Systems, or related technical field. Equivalent technical experience may be substituted for the degree

    •Two (2) years of hands on technical operations experience in a high volume, mission critical, 24/7 client-server environment

    •Commitment to provide off hours support when needed

    •One (1) year of Java programming experience

    •One (1) year of Relational Database experience

    •SQL scripting experience

    •Familiarity with Middleware Infrastructure including the following server types: WebSphere Application, Portal & Process; MQ Products, and other related technologies; Service Oriented Architecture (SOA)

    •Excellent Problem Resolution skills

    •Great team and client interaction skills

    •Strong written and verbal communication skills

    •Track record of client-server production operations support in a high availability 24/7 environment

    •Hands on. Passionate. Persistent. Creative. A Doer. A Team Player.

Job Requirements

For Additional Information Contact:
Casey Ryan

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